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Програма навчання IT Essentials реалiзується за два семестри. Кожен з семестрiв є завершеним етапом навчання для отримання сертифiката CompTIA:
| IT Essentials I: PC Hardware and Software |
| Chapter 1: Information Technology Basics |
| 1.1 Getting Started in IT 1.2 Windows Desktop Environment 1.3 Basic Features of Windows 1.4 Overview of Software Applications 1.5 Math for a Digital Age 1.6 Laboratory Safety and Tools |
| Chapter 2: How Computers Work |
| 2.1 System Overview 2.2 The Boot Process 2.3 Hardware Components 2.4 Memory Components 2.5 Display Components 2.6 Connector Components 2.7 Storage Components 2.8 Network Components 2.9 System Resources 2.10 Portable Devices |
| Chapter 3: Assembling a Computer |
| 3.1 Overview of the Assembly Process and Safety Issues 3.2 Creating a Computer Inventory 3.3 The Computer Case and Power Supply 3.4 Preparing the Motherboard for Installation 3.5 Installing the Motherboard 3.6 Installing the Floppy Drive, Hard Drive, CD-ROM, and DVD 3.7 Video Card Installation 3.8 Final Steps 3.9 Booting the System for the First Time |
| Chapter 4: Operating System Fundamentals |
| 4.1 The Operating System 4.2 Disk Operating System (DOS) 4.3 Memory Management |
| Chapter 5: Windows 9x Operating Systems |
| 5.1 The Windows 9x File Structure and File Management System 5.2 Windows Management with Control Panel 5.3 System Tools 5.4 Preparing a Hard Drive for Operating System Installation 5.5 Installing Windows 9x 5.6 Troubleshooting the Installation Process |
| Chapter 6: Windows NT/2000 Operating Systems |
| 6.1 Windows 9x Contrasts 6.2 System Tools 6.3 Overview of the Installation Process 6.4 Installing the Windows 2000 OS 6.5 Special Installations |
| Chapter 7: Windows XP Operating System |
| 7.1 Windows XP Versions 7.2 Overview of the Installation Process 7.3 Installing the Windows XP OS 7.4 Special Installations 7.5 Windows XP and Windows NT/2000/ME/9x Contrasts |
| Chapter 8: Multimedia Capabilities |
| 8.1 Introduction to Multimedia 8.2 Upgrading Video with a Video Acceleration Board 8.3 Adding Audio Capabilities with a Sound Card 8.4 Overview of CD-RW and DVD 8.5 Digitizing Video |
| Chapter 9: Advanced Hardware Fundamentals for Servers |
| 9.1 Network Server Overview 9.2 Hardware-Based RAID Configuration 9.3 Configuring External Peripherals 9.4 Adding Hardware to a Server 9.5 Upgrading Server Components |
| Chapter 10: Networking Fundamentals |
| 10.1 Introduction to PC Networking 10.2 Types of Networks 10.3 Adding a Network Interface Card (NIC) 10.4 Physical Components of a Network 10.5 LAN Architectures 10.6 Networking Protocols and the OSI Model 10.7 TCP/IP Utilities 10.8 Connecting to the Internet |
| Chapter 11: Printers and Printing |
| 11.1 Understanding Printers and Printing 11.2 Buying a Printer 11.3 Connecting a Printer 11.4 Sharing a Printer 11.5 Managing a Printer 11.6 Dealing with Paper Problems |
| Chapter 12: Preventive Maintenance and Upgrading |
| 12.1 Preventive Maintenance and the Technician 12.2 Preventive Maintenance and Electrostatic Discharge (ESD) 12.3 Preventive Maintenance for Computer Peripherals 12.4 Preventive Maintenance for Computer Software |
| Chapter 13: Troubleshooting PC Hardware |
| 13.1 Troubleshooting Basics 13.2 Troubleshooting the Hardware Box 13.3 Troubleshooting Peripheral Devices |
| Chapter 14: Troubleshooting Software |
| 14.1 Role of the End User 14.2 DOS Troubleshooting Issues 14.3 Common Windows Operating System Problems 14.4 Window 9x Troubleshooting Problems 14.5 Using System Tools and System Editors to Troubleshoot Windows 9x/2000/XP 14.6 Windows 9x/2000/XP Registry Problems 14.7 Windows NT4/2000 Troubleshooting Problems 14.8 Troubleshooting Windows XP 14.9 Troubleshooting Applications 14.10 Windows Data Backup and Recovery 14.11 Windows-Specific Printer Software Problem Troubleshooting 14.12 Windows-Specific Networking Software Connection Troubleshooting 14.13 Windows 9x, NT, 2000, and XP Help |
| IT Essentials II: Network Operating Systems |
| Chapter 1: Operating System Fundamentals |
| 1.1 Operating System Basics 1.2 Microsoft Windows 1.3 UNIX and Linux on the Desktop 1.4 Network Operating Systems Overview |
| Chapter 2: Introduction to Networking |
| 2.1 Benefits of Networking 2.2 Types of Networks 2.3 Networking Standards 2.4 Networking Protocols 2.5 LAN Architectures |
| Chapter 3: Physical Components of a Network |
| 3.1 Configuring a Network Interface Card 3.2 Topologies 3.3 Media Types 3.4 Devices 3.5 Connecting to the Internet (WANs) |
| Chapter 4: TCP/IP Networking |
| 4.1 History of TCP/IP 4.2 IP Addressing 4.3 Name Resolution 4.4 TCP/IP Protocols |
| Chapter 5: Overview of Network Services |
| 5.1 Network Services 5.2 Remote Administration and Access Services 5.3 Directory Services 5.4 Other NOS Services |
| Chapter 6: Introduction to Network Operating Systems |
| 6.1 Characteristics of a Network Operating System 6.2 Windows NT and Windows 2000 6.3 Linux 6.4 Determining Software Requirements for a Linux NOS |
| Chapter 7: Installation and Boot Process Overview |
| 7.1 Preparing for the Installation 7.2 The Installation Process 7.3 The Boot Process 7.4 Troubleshooting NOS Installation |
| Chapter 8: Windows 2000 Professional |
| 8.1 Installation 8.2 Administrator/User Interface 8.3 User Accounts 8.4 Managing the File System 8.5 Services |
| Chapter 9: Linux Installation Procedures |
| 9.1 Pre-Installation Tasks 9.2 Installing and Configuring Linux 9.3 X Server 9.4 Post-Installation Configuration and Tasks |
| Chapter 10: Linux Administration |
| 10.1 User Interface Administration 10.2 User Accounts and Group Accounts 10.3 Files System and Services Management 10.4 Daemons |
| Chapter 11: Advanced NOS Administration |
| 11.1 Backups 11.2 Drive Mapping 11.3 Partition and Processes Management 11.4 Monitoring Resources 11.5 Analyzing and Optimizing Network Performance |
| Chapter 12: Installing and Maintaining Hardware in Linux |
| 12.1 Hardware Terms, Concepts, and Components 12.2 Hardware Installation, Configuration, and Maintenance 12.3 Checking and Confirming Hardware Configuration 12.4 Laptop and Mobile Devices |
| Chapter 13: Troubleshooting the Operating System |
| 13.1 Identifying and Locating Symptoms and Problems 13.2 LILO Boot Errors 13.3 Recognizing Common Errors 13.4 Troubleshooting Network Problems 13.5 Disaster Recovery |
| Chapter 14: 14: Network Security |
| 14.1 Developing a Network Security Policy 14.2 Threats to Network Security 14.3 Implementing Security Measures 14.4 Applying Patches and Upgrades 14.5 Firewalls |
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